Refund policy
**Refund & Return Policy**
**1. Return Period**
We offer a **30-day return policy** for orders shipped to the **United Kingdom*, including products fulfilled by third-party suppliers.
For orders shipped to other **European Union countries**, you have the legal right to return your order within 14 days** of receiving it, as per EU consumer protection laws.
Termen Conditions**
To be eligible for a return:
* The item must be in the same condition as when you received it – unused, unworn, with original tags and packaging.
* You will need the receipt or proof of purchase.
Certain product categories (e.g. beauty, personal care, customized or perishable items) may be **non-returnable** for hygiene or safety reasons.
**3. How to Initiate a Return**
To start a return, please contact us at: **[contact@trendalyx.com]**
Returns must be approved by our support team before sending any item back. Unauthorised returns will not be accepted.
If your return is approved, you’ll receive instructions and a return shipping label (if applicable).
**4. Return Shipping Costs**
* If the item is incorrect, damaged or defective — return shipping is **free**.
* If the return is due to a change of mind or any other non-defective reason — the **customer is responsible** for return shipping.
*Note: For certain products (e.g. Home & Garden), return shipping may be higher due to weight/size.*
**5. “Not As Expected” Returns (UK & AE Only)**
Due to recent policy updates, **"Not As Expected" returns for Home & Garden items are no longer accepted** in the **UK and UAE**, unless the item is damaged, faulty or incorrect.
**6. Refunds**
Once we receive and inspect your return, we will notify you of the refund status.
If approved, your refund will be processed back to your original payment method within **10 business days**.
Please note that:
* Your bank or payment provider may take additional time to process the refund.
- If more than 15 business days have passed since approval, please contact :
- [ contact@ trendalyx.com]
**7. Exchanges**
We do not offer direct exchanges. If you'd like a different item, please return the original and place a new order.